Shipping policy

Delivery Areas

Fil-Fresh currently supports delivery to physical addresses within the contiguous United States only.

Please note that we do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international locations outside the continental United States.

Shipping Rates

If a product is marked "Free Shipping," you won’t be charged for shipping.

For all other products, shipping costs are calculated at checkout depending on the product’s weight, dimensions, and delivery destination.

Shipping Origin and Carriers

Your order will ship from the nearest U.S. warehouse to help ensure faster delivery.

Orders are usually delivered by UPS, FedEx, USPS, or Amazon Logistics.

Note: Please note that we do not accept requests to specify a shipping carrier. As carriers are selected based on logistics considerations, delivery to P.O. Boxes is not guaranteed. A valid physical address is required.

Processing & Delivery Time

All orders are processed within 1-3 business days after receiving your order confirmation email.

We ship from warehouses across the U.S. Delivery typically takes 3–5 business days when inventory is available nearby, or 5–8 business days if shipping from a more distant location.

Delivery time is based on the shipping date, not the order date. Please note that actual delivery times may vary due to factors beyond our control, including but not limited to carrier issues, weekends and holidays, weather, or invalid shipping details.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress on the carrier's website.

You can also track your order in the "My Orders" section of your Fil-Fresh account.

Changes to Shipping Address

Once your order has shipped, we are unable to modify the shipping address.

You may still be able to update your address directly through the carrier's website.

If a package is returned to us due to an incorrect or undeliverable address, your order will be automatically canceled and refunded. We’ll notify you by email if this happens.

Multiple Items in One Order

We make every effort to ship multiple items in the same order together.

However, depending on available inventory or warehouse location, your order may arrive in separate packages. You will receive a tracking number for each shipment.

Lost or Stolen Packages

Once a package is confirmed as delivered by the carrier, we are not responsible for lost or stolen items. “Delivered” is defined as a carrier-confirmed status showing the delivery date, city/state or ZIP code, and the name of the carrier.

If you believe your package was stolen, please contact us at service@fil-fresh.co with any available proof of non-delivery. We will work with the carrier to investigate the issue.

Please note that we are not liable for packages delivered to incorrect or incomplete addresses provided by the customer.

Shipping Exceptions & Delays

If you experience unusual delays or tracking issues with your shipment, please contact our support team (service@fil-fresh.co). We will investigate and resolve the issue as quickly as possible.