Brand & Products

What is Fil-Fresh?

Fil-Fresh is committed to improving the air and water quality in your daily life. We aim to be your one-stop shop for high-quality, affordable filter replacement systems and parts, supporting your healthy lifestyle.

What product lines does Fil-Fresh offer?

We offer replacement filters for air purifiers, water systems, and pool filter systems—compatible with several well-known consumer brands worldwide. And our product range continues to grow to meet diverse everyday filtration needs.

Are Fil-Fresh filters certified and reliable?

Yes! Fil-Fresh offers certified air and water filtration products designed by industry experts. Our water filters are tested to meet NSF/ANSI 42/53 for material safety and performance. Pool filter cartridges comply with NSF/ANSI 50, and our air filters meet H13 True HEPA standards.

Our Ultrafine-particle Filtration Technology (UFT) provides filtration levels specialized for specific needs.

After-Sales Service & Support

What if I receive a damaged item?

Please contact us within 7 days of delivery, providing your order number and photos of the damage. We will promptly offer a replacement or refund after verifying the claim.

Hoe do I return or exchange a product?

Contact us within 30 days of delivery with your order number and reason. We'll provide the return address after confirming your request.
For full details on return and exchange conditions, please refer to our Return & Refund Policy.

How can I contact after-sales service?

You can contact us at service@fil-fresh.co or through our Contact Us page. We’ll get back to you as soon as possible.

Shipping & Delivery

Where do you ship to?

We currently ship within the contiguous U.S. only.
We do not deliver to Alaska, Hawaii, U.S. territories, APO/FPO, or international addresses.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders.

How long does delivery take?

Delivery usually takes 3–8 business days, depending on distance and carrier conditions.

How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website or in the Shopify order details page.

Other FAQs

What payment methods do you accept?

We accept PayPal and Shopify Payments (Visa, Mastercard, American Express, etc.).

How can I get updates on new products and events?

You can subscribe to our newsletter at the bottom of the page or follow our social media accounts for the latest updates.

Didn’t find your answer? Get in touch!